1. Sign-in and password resets
For an email-and-password account, open the app’s sign-in screen and choose Forgot password?. Enter the account email, then open the latest reset message and follow it back to the app. Choose and confirm a new password there. Request a new email if the link is expired or already used.
Check spam folders and confirm you used the same email address as your account. If you signed in with Apple or Google, use that same provider; manage the provider’s password through its own account settings.
2. Email and password changes
Open More → App Settings → Account & Security. Email-and-password users can request an email change or update a password using the controls shown. Complete any confirmation steps sent to the relevant address. Provider-based email or password changes may need to be made with Apple or Google.
Do not forward confirmation messages or share verification codes. A support agent does not need your password to help you.
3. An unexpected security email
If you receive a change notice you did not expect, open the app directly using its installed icon, review your account, and secure your email or sign-in provider. If you still have access, update credentials as appropriate and review More → Data & privacy → Sign-in security for the option to sign out all devices.
Contact support@wolfpack-labs.com if you cannot access the account or believe someone changed it. Include only the account email and a brief description; avoid passwords, codes, and health details.
4. Recovery and deletion are different
Resetting a password does not delete your health journal. Uninstalling the app does not delete the cloud account. To remove saved information, use Data requests & account deletion.
If a reset or confirmation link opens the wrong place, contact support with your device type, operating-system version, and a description of what happened. Do not send the full link: it can contain a security token.